We want you to be happy with your purchase. If something isn’t right, we’re here to help.
Returns
We accept returns on unworn, unused items in their original condition within 30 days of purchase.
To be eligible for a return:
- Items must be unworn, unwashed, and undamaged
- Original tags (if applicable) must still be attached
- Proof of purchase is required
Exchanges
If you need a different size or color, we’re happy to offer an exchange when available. Exchanges follow the same 30-day window and condition requirements.
Non-Returnable Items
The following items are not eligible for return:
- Items marked as final sale
- Worn or washed items
- Gift cards
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to the original payment method within 5–10 business days.
Shipping Costs
Original shipping charges are non-refundable.
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos so we can resolve the issue promptly.
How to Start a Return
Please contact us at sales@jumboswinwin.com with your order number and reason for return. We’ll provide next steps.